We have an opening for Account Support Specialist with at least 1-2 years of customer service experience.

Responsibilities

• Communicating with customers and internal resources by telephone, email or online chat to solve technical issues, provide further additional information regarding products or services
• Following up with the organization’s internal resources and customers to ensure that their issues are sufficiently resolved.
• Opening and closing accounts for all internal resources.
• Ensuring that the information regarding customer requests and complaints is provided accurately and efficiently.
• Handling online Q&A with customers and internal resources.
• Aligning with business unit marketing and understanding current hot topics, products, or messaging.

Qualifications

• Ideal candidate will have 1-2 years of customer service experience on front line
• Must be friendly, patient and service oriented even under pressure.
• Strong people skills and the ability to quickly diagnose problems and develop solutions with a positive attitude.
• Naturally driven, self-starter eager to engage with the customer.
• The ability to understand and comprehend new technology innovations and market them to new and existing customers.
• Able to work & think quickly under pressure
• Very comfortable with technology and electronics. Quick to pick up new technology
• Strong Computer skills.
• Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Outlook, Slack.
• Knowledge in SAP Fieldglass a plus.
• Bachelors Degree required.

We have an amazing team of 350+ individuals working on highly innovative enterprise projects & products. Our customer base includes fortune 5 retail and CPG companies, leading store chains, fast growth fintech and multiple Silicon Valley startups.